7-Day Money-Back Guarantee
We stand behind the quality of our training programs and want you to be completely satisfied with your learning experience.
Refund Eligibility
- You may request a full refund within 7 days of your enrollment date
- Refunds are available for course fees paid, excluding any processing fees
- To be eligible, you must have completed less than 25% of the total course content
Non-Refundable Items
- Downloadable materials that have been accessed or downloaded
- One-to-one coaching sessions that have been scheduled or completed
- Certification exam fees (if exam has been attempted)
- Any physical materials that have been shipped
How to Request a Refund
- Email our support team at learn@continuousimprovement.education within the 7-day period
- Include your enrollment details and reason for the refund request
- Our team will review your request within 2 business days
- Approved refunds will be processed within 5-7 business days to your original payment method
Important Notes
- The 7-day period begins from the date of enrollment confirmation
- Refunds may take 5-10 business days to appear on your statement depending on your bank/payment provider
- This policy does not affect your statutory rights as a consumer
Questions about our refund policy? Contact our support team - we're here to help ensure your complete satisfaction learn@continuousimprovement.education