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Business Process Management
Module 1️⃣ Introduction
Introduction - Learning Objectives (7:38)
What is a Process (2:17)
Business Process Management (1:57)
Types of Processes (2:02)
Performance Metrics (2:09)
Common Process Problems (1:49)
Why BPM (2:17)
A3 (2:19)
Recap (1:48)
Quiz
Module 2️⃣ Current, Target Conditions, Process Mapping & RCA
Introduction (8:06)
Introduction to A3 Problem-Solving Methodology (1:13)
Understanding Current Conditions (2:46)
The 7 Wastes in Business Processes (5:19)
Current State Process Mapping and Gemba Walks (2:26)
Process Mapping in Draw.io (13:44)
Exercise - Process Mapping on draw.io
Target Condition Setting Methodology (2:56)
Introduction to Problem Solving and Root Cause Analysis (1:49)
The 5 Whys Methodology (5:48)
Fishbone Diagram Construction and Use (4:50)
Recap (0:46)
Quiz
💡 Case Study - Part I
Case Study (6:36)
Module 3️⃣ Countermeasure Development & Implementation Planning
Introduction (11:55)
Creative Problem Solving Techniques (6:23)
Future State Design - Foundation (4:26)
Future State Design - Detailed Analysis (14:18)
Exercise: Redesign the Process Map on Draw.io (6:13)
Solution Evaluation and Planning (10:53)
Implementation Support Elements (18:42)
Measuring Success (2:31)
Recap (0:38)
Quiz
MODULE 4️⃣ Implementation & Results Measurement
Introduction (9:35)
The Execution Strategy (25:26)
A3 Section 7 (5:51)
Communication Strategies (5:57)
Recap (1:53)
Quiz
💡 Case Study Part 2
Case Study
Module 5️⃣ Process Documentation: Building Process Repository
Introduction
Step by Step Guide to build Multi-Level Process Repository using Notion and AI
Templates
Conclusion & Course Exam
Conclusions & Lessons Learnt (9:18)
🎓 Course Exam
What is a Process
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