What is a Process
Module 1 · Lesson 2
What Is a Process?
Process Performance Metrics
Every process can be measured. Key metrics to track:
- Cycle Time — Actual time to complete individual work steps
- Lead Time — Total time from process start to finish
- Wait Time — Delays between process steps (non-value-adding)
- Quality Measures — Defect rates, rework, customer satisfaction
- Resource Utilisation — How people, equipment, and space are used
Why BPM Matters
Operational Excellence
Standardised processes reduce errors; efficient processes minimise waste and improve quality
Financial Performance
Optimised processes reduce costs; faster processes increase throughput and revenue potential
Employee Satisfaction
Clear processes reduce confusion; efficient processes eliminate unnecessary delays and rework
Competitive Advantage
Superior processes differentiate organisations; innovation in processes creates barriers to competition
BPM and A3 Problem Solving
The A3 methodology is a specific tool within the broader BPM framework:
- BPM provides the overall philosophy and approach to managing processes
- A3 provides a structured method for solving specific process problems
- Together they create a systematic approach to continuous process improvement
How they work together: BPM identifies improvement opportunities → A3 addresses specific problems → BPM captures and standardises the improvements → cycle repeats
1 comments