Introduction - Learning Objectives
Introduction & Learning Objectives
What You'll Be Able to Do
- Understand BPM fundamentals and the A3 problem-solving methodology
- Define specific, measurable process problems using data
- Establish clear current vs. target conditions
- Connect process performance to business outcomes
What Is a Process?
A process is a series of connected steps or activities that transform inputs into outputs to create value for customers or stakeholders. Every organisation operates through processes — whether formally documented or not.
Input
Resources, information, or materials that enter the process
Activities
The work steps that transform inputs
Output
The result or product delivered to the customer
Customer
The recipient of the process output — internal or external
What Is Business Process Management?
BPM is a systematic approach to making an organisation's workflow more effective, efficient, and capable of adapting to change. It involves analysing, designing, implementing, monitoring, and continuously improving processes.
Core BPM Principles
- Process-Centric Thinking — View work as interconnected processes, not isolated tasks
- Customer Value Focus — Every process should create value; eliminate activities that don't
- Continuous Improvement — Processes should constantly evolve; use data and feedback
- Cross-Functional Collaboration — Most processes cross departmental boundaries; break down silos
Types of Business Processes
Core Processes
Directly create value for external customers — manufacturing, service delivery, fulfilment
Support Processes
Enable core processes to function — HR, IT, procurement, accounting
Management Processes
Guide and control other processes — strategic planning, performance monitoring, quality assurance
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